It is always best to call, text or email me to schedule the repair. The service is done in my shop or in your home. If you choose to bring it to me, please call me before. I only need the top portion of the piano along with its power cord. If your piano has a problem with its pedals, then the pedal assembly along with the top portion of the piano is needed. If transportation of your piano is impossible or too cumbersome, then I can schedule an in home service call.